Policies

Shipping, replacements, returns.

Draft terms. These are the current plain language policies for Big Lakes Press prints. They are in draft and may be revised; the version in effect is the one shown on this page at the time of your order.

Made to order

Every print is made one at a time after you order it. Nothing sits in a warehouse. Each print is looked over by hand for color and flaws before it ships.

Shipping time

Prints ship within 5 business days of your order. If a print will take longer, we email you with a new estimated date.

Where we ship

United States addresses only for now. If you are outside the US and want a print, email [email protected] and we will do our best to find a way.

Damaged or flawed prints

If a print arrives damaged, or if there is a flaw in the print itself, email [email protected] with a photo within 14 days of delivery. We will replace it free of charge. No return of the damaged print is required.

Returns on undamaged prints

Not accepted, because every print is made to order. If something is off, email us and we will make it right.

Privacy

We collect only the information needed to fulfill your order: your name, email, and shipping address. Payment is handled by Stripe. We do not sell, rent, or share your information for marketing.

Contact

Questions? Write to [email protected].